Customer care team guide · updated 29 Oct 2026

Quiet Protector Product Guide

Every product we sell, what it does, the specs you can quote, where to send a customer to buy it, and how to answer the usual questions. If something isn't here, ask Andrea before telling the customer.

Money-back guarantee120 days on all products. MintKeep and the Lifeboat System: 90 days.
Warranty2 years on all products except TerraCell (1 year).
Shipping10–15 business days, tracking emailed. Electronics (Mag-Split, TerraCell, TerraPulse) can ship as a separate parcel.
ReturnsShips A Lot c/o Quiet Protector, 4340 N Lamb Blvd #100, Las Vegas NV 89115. Customer pays return shipping. No restocking fee.

SKU guide

How to read the SKU on an order line. The number after the dash is almost always the pack size, so ESB-4 is four TerraShells, not product number 4. The spec sheet on each card lists that product's SKUs too.